New Bag Policy (effective 01st November)
New Bag Policy (Effective 01st November)
From 01st November 2018, non-priority customers who wish to bring a second larger wheelie bag (10kg weight) must purchase the 10kg Check-in Bag for €/£8 if purchased during the initial flight booking, or €/£10 if added online after booking up to 40 minutes before the scheduled flight departure time. The 10kg wheelie bag must be deposited at the airport bag drop desk prior to entering security. Please be advised this new bag option is available to purchase from the 01st September 2018 for travel on/after 01st November.
Non-priority customers who have not added a bag to their booking can still purchase a 10kg wheelie bag at the airport bag drop desk for €/£20 or €/£25 at the boarding gate.
Main benefits of this new policy will be reduced flight delays and cheaper checked bag option. Additional advantages for customers will be the ability to pack more liquids into their 10kg checked wheelie bag and walk to the boarding gate 'hands free.' We have also increased the permitted size of the free small carry-on bag by 43% from 35 x 20 x 20cm to 40 x 20 x 25cm.”
Some questions you might have:
How is this different from the previous carry-on bag policy?
Previously, all non-priority customers could bring 1 (small) carry-on bag and 1 bigger (wheelie) bag free of charge. The bigger bag was tagged at the gate and put in the hold (for free). This led to the tagging of up to 120 free gate bags which caused delays to 25min turnarounds. From November, non-priority customers can only bring 1 free (small) carry-on bag – there will be no free gate bags. Only priority customers can continue to bring two free bags. (1 small carry-on + 1 wheelie bag)
What about customers who have already booked flights before 1 September for travel on/after 1 Nov?
The new bag policy will apply to all travel on/after 1 November. Non-priority customers who booked flights before 1 September (for travel after 1 Nov) can either add Priority Boarding for €/£8* or a 10kg bag for €/£10* or they may cancel their booking for a full refund. *(price when added after booking)
What happens if my small bag doesn't fit in the sizer?
If non-priority customers’ 1 free small bag doesn’t fit then they will pay a gate bag fee of €/£25 and their bag will be tagged and placed in the hold.
Where does the small bag go on board?
Small bags must be able to fit under the seat in front of you.
How many wheelie bags can you fit on board?
Approx. 100 wheelie bags will fit in the overhead lockers which more than facilitates all priority passengers.
What happens if more than 100 customers want to buy Priority Boarding?
They can’t - Priority Boarding is capped at 95 customers per flight (out of 189 guests).
What about infants; can parents still bring an extra changing bag?
Yes, a small (5kg) baby bag may be also carried free of charge by customers traveling with an infant. (Any child under 2 years)
What about customers with waivers for medical items?
Medical equipment can still be brought on board free of charge subject to preclearance by our special assistance team.